Move with Confidence and Joy
Privacy Policy
1. Introduction
The Performance Institute (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you visit our website, engage with our physiotherapy and exercise physiology services, or interact with us in any way.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Disclaimer
Results vary for each individual. Our services are designed to support your health and wellbeing, but specific outcomes cannot be guaranteed. Always consult a qualified health professional for personalised advice.
3. What Personal Information We Collect
“Personal Information” refers to information or an opinion that identifies an individual. We may collect the following types of personal information: Names, Date of birth, Addresses, Email addresses, Phone numbers, Fax numbers, Emergency contact details, Payment and billing information, Occupation, Referral information and Information provided through online forms, bookings, or enquiries.
We may also collect Sensitive Information, including: Health information (injuries, medical history, treatment notes), Exercise history, Relevant clinical reports and Information required for treatment planning. Sensitive information is collected only with your consent and used strictly for purposes related to your care or as required by law.
4. How We Collect Personal Information
We collect personal information in several ways, including: Online booking forms, Website contact forms, Registration and intake forms, Email, SMS, and phone communication, In-person consultations, Referrals from third parties (e.g., GPs, insurers, allied health providers), Social media interactions and Payment processing systems. Where reasonable and practicable, we collect information directly from you. If we receive information from a third party, we will take reasonable steps to ensure you are aware of this.
5. Why We Collect Personal Information
We collect your personal information for the primary purpose of:
Providing allied health services
Managing clinical records
Communicating with you regarding appointments, treatment, and updates
Processing payments and administrative tasks
We may also use your information for secondary purposes closely related to the primary purpose, such as:
Customer service and support
Quality assurance and staff training
Marketing communications (you may opt out at any time)
Compliance with legal and regulatory obligations
6. Use and Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
To third parties where you have provided consent
To other healthcare providers involved in your care
To insurers, compensation bodies, or legal representatives (where authorised)
When required or authorised by law
To service providers such as IT support, payment processors, or administrative contractors
We do not sell, rent, or trade your personal information.
7. Security of Personal Information
We take reasonable steps to protect your personal information from: Misuse, Loss, Unauthorised access, Modification and Disclosure.
Your information may be stored electronically or in physical files. Clinical records are retained for a minimum of 7 years, or longer where required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
8. Access to and Correction of Personal Information
You may request access to the personal information we hold about you and to update and/or correct it, subject to certain legal exceptions. We may require proof of identity before releasing information. To request access or correction, please contact us in writing. The Performance Institute will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
9. Maintaining the Quality of Your Information
We take reasonable steps to ensure your personal information is accurate and current. Please notify us promptly if your details change or if you believe any information we hold is incorrect.
10. Website Data, Cookies & Analytics
When you visit our website, we may collect information such as: IP address, Browser type, Pages visited and Time spent on site. We may use cookies and analytics tools to improve user experience and website performance. Cookies do not personally identify you unless you choose to register or submit information. You may disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing personal information.
12. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any changes.
13. Additional Information
Additional information on technologies impacting privacy can be found at: www.oaic.gov.au
14. Complaints and Enquiries
If you have questions, concerns, or wish to make a complaint about how we handle your personal information, please contact us:
The Performance Institute
info@theperformanceinstitute.com.au